“I felt Lendmark needed to get ahead of customer experience and I didn’t want to do it the way I had seen it done before. Everything I saw showed me how NOT to do it.” - Ethan Andelman, Chief Marketing Officer at Lendmark Financial
As a result of coaching with AskNicely 80% of locations saw an increase in their NPS, with an average increase of 15 points!
Fostering a culture of recognition, support, and friendly competition that transforms both the employee and patient experience.
After implementing AskNicely, Schweiger Dermatology Group saw more than 3x increase in positive reviews on Google.
Using AskNicely, NZHL started using location specific customer feedback to fuel regular coaching conversations.
With the implementation of AskNicely, First Commonwealth started capturing more meaningful feedback from their members, while automating a lot of their low impact work.
Aptive has seen a monthly rise in NPS since their launch of AskNicely starting at 31.1 points and rising to 61.
Improvements added up to increase the firm’s NPS score by a whopping 20.8 points.