Collect and act on customer feedback. In real-time

  • Retain Customers
  • Increase Referrals
  • Grow Revenue





Collect and act on customer feedback. In real-time



1,000,000+ NPS surveys a week for the world’s biggest brands (and some of the newest).

Measure and improve customer experience with the NPS® framework. Every day

Collect Feedback

Collect Feedback

Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes.


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Engage the Business

Engage the Business

Share real time insights with everyone from the front line to the CEO. Track NPS® by product, channel, rep, anything. Drill down into themes with text analytics.


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Close the Loop

Close the Loop

Empower your team to take immediate action to drive retention, upgrades, reviews and referrals. Build automated workflows in AskNicely or your CRM.


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AskNicely G2 High Performer

#1 For Customer Satisfaction

AskNicely Number 1 Customer Feedback

In Survey & Enterprise Feedback

Integrate your favorite tools. Out of the box

Focus your entire team on NPS® by integrating customer feedback into the tools they use every day.

AskNicely Salesforce Integration

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Automatically store data against contacts. Run your NPS® program without ever having to leave Salesforce.

AskNicely Intercom Integration

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Trigger NPS surveys at different customer touchpoints. View and Segment by NPS data in Intercom.

AskNicely Slack Integration

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Automatically notify the whole company when you get feedback. Instant visibility turns scores into positive action.

AskNicely HubSpot Integration

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Configure lists to auto send NPS® surveys. Score, filter and trigger campaigns within HubSpot from NPS data.

AskNicely ZenDesk Integration

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Trigger NPS surveys at key points in your customer lifecycle and identify strengths and weaknesses in your support teams.

AskNicely Shopify Integration

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Trigger NPS surveys to your customer after they place an order and add a wait period to allow for delivery.

AskNicely MailChimp Integration

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Import users from your subscriber lists into the AskNicely system and automatically sync new contacts as they’re added.

AskNicely Zapier Integration

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Access a range of pre-built ‘Zaps’ or create your own integrations from Zapier's 750 different apps.

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Start receiving actionable feedback from your customers. In minutes

Close the Loop

Simple Set-up

Automate your customer feedback program by connecting your CRM (or importing a customer list) in under 15 minutes.

Collect Feedback

One-Click Feedback

Your customers get a beautiful one-question email that's super simple to answer.

Engage the Business

38% Response Rate

You get 5x more responses than conventional survey platforms thanks to our clever optimization and automations.

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We wrote a book on NPS®

All of the research out of the AskNicely lab, about measuring and improving Net Promoter Score, in one definitive e-book.


      
Happier, more valuable customers with NPS - the ebook by AskNicely

What our customers are saying




What are your customers saying?

Discover how AskNicely can transform your customer experience.


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NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.