Collect and act on customer feedback. In real-time
Measure and improve customer experience with the NPS® framework. Every day
Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes.
Engage the Business
Share real time insights with everyone from the front line to the CEO. Track NPS® by product, channel, rep, anything. Drill down into themes with text analytics.
Close the Loop
Empower your team to take immediate action to drive retention, upgrades, reviews and referrals. Build automated workflows in AskNicely or your CRM.
Integrate your favorite tools. Out of the box
Automatically store data against contacts. Run your NPS® program without ever having to leave Salesforce.
Trigger NPS surveys at different customer touchpoints. View and Segment by NPS data in Intercom.
Automatically notify the whole company when you get feedback. Instant visibility turns scores into positive action.
Configure lists to auto send NPS® surveys. Score, filter and trigger campaigns within HubSpot from NPS data.
Trigger NPS surveys at key points in your customer lifecycle and identify strengths and weaknesses in your support teams.
Trigger NPS surveys to your customer after they place an order and add a wait period to allow for delivery.
Import users from your subscriber lists into the AskNicely system and automatically sync new contacts as they’re added.
Access a range of pre-built ‘Zaps’ or create your own integrations from Zapier's 750 different apps.
Start receiving actionable feedback from your customers. In minutes
Automate your customer feedback program by connecting your CRM (or importing a customer list) in under 15 minutes.
Your customers get a beautiful one-question email that's super simple to answer.
38% Response Rate
You get 5x more responses than conventional survey platforms thanks to our clever optimization and automations.
We wrote a book on NPS®
All of the research out of the AskNicely lab, about measuring and improving Net Promoter Score, in one definitive e-book.