Posts by Nancy Parra

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How MINDBODY Collects Customer Feedback to Improve 40 Million Experiences

A bit about MINDBODY and their customer experience philosophy MINDBODY is a software as a service (S...

 

Tales of Legendary CX: The Snorkel Store

Here’s a tale of legendary CX from the AskNicely purple couch. Jeremy Steinman, Digital Director at ...

 

How Paul Sadler Swimland Canada Uses Customer Retention Software to Grow

We spoke with Alana Oldfield, UCX Coordinator – Canada at Paul Sadler Swimland, about how they use A...

 

How an Early-Stage SaaS Startup Uses Customer Experience to be “Best in Class”

This customer experience case study shows how an early-stage SaaS startup uses an NPS program to cre...

 

Ask Abby Answers NPS Best Practices FAQs

On our recent webinar, The New NPS Best Practices, the audience yielded some great NPS Best Practice...

 

The New NPS Best Practices Webinar Recap and Video

You know your Net Promoter Score. But do you know how to make that score go up? How about leveraging...

 

How to Scale With Customer Feedback

How do amazing companies create and scale their product for growth? Would it surprise you if the ans...

 

How Schweiger Dermatology Used Customer Feedback to Increase Online Reviews By 800%

We interviewed Julie Gessin of Schweiger Dermatology Group to gather insights into how they were abl...

 

Legendary Tales of Customer Experience: The Roomba That Went Bump in The Night

Customer experiences happen every minute of every day. Some of them are so good they create stories ...

 

Customer Experience Metrics: Understanding CSAT, CES, NPS, and 5-Star

In 2013, a research study by Walker predicted that by 2020 customer experience will overtake price a...

 

Increase NPS Survey Response Rates with Great Subject Lines

Having top-notch NPS survey response rates help ensure a true representation of loyalty and sentimen...

 

NPS Benchmarks for 2018: Results and Reactions Webinar

NPS Benchmarks are increasingly of interest. However, it’s not just  about “what is a good NPS score...

 

Top 3 Ways to Turn Customer Feedback into Customer Advocacy

Positive word-of-mouth, customers and clients who advocate for your products and services, customers...

 

AskNicely Net Promoter Score Software New Feature Roundup – Q4 2018

Each quarter, our New Feature Roundup will spotlight the most recent and requested improvements to o...

 

Doing Net Promoter Score Wrong? A Look at Customer Surveys Gone Awry

Most companies understand that Net Promoter Score is a measure of customer loyalty and loyalty leads...

 

NPS Playbook: How Act-On Actions Customer Feedback

Opening the NPS Playbook: Cross-functional Customer Feedback Response Workflows Your Net Promoter Sc...

 

3 Ways to Become a Customer Feedback Brand

Your company’s brand is more than a cool or cute logo and colors meant to evoke emotions. Your custo...

 

NPS Scores at TriMet: Tales of Legendary Customer Experience

This is the next in an ongoing series of real stories about how businesses create customer experienc...

NPS Best Practices

Your Guide to Choosing the Best NPS Software

How to Choose The Best NPS Software For Your Customer Feedback Program You understand NPS best pract...

 

Why Customer Success-Powered Growth Starts With Executive Buy-in

The Case for Executive Buy-in For an Advanced NPS Program Growth-savvy customer success experts agre...

 

Legendary Tales of Customer Experience: A Jar of Oysters

This is the next in an ongoing series of stories about how innovative businesses create customer exp...

NPS Best Practices

NPS Surveys: Not Just For Customer Success Anymore

Some businesses are convinced that NPS surveys and customer experiences fall squarely on the shoulde...

Thought Leadership

The Golden Rule For Growth: Be Nice

Business survival and success are inextricably connected to growth. This makes finding new avenues t...

 

3 Customer Feedback Hacks For a Stronger Loyalty Program

How many customer loyalty programs do you belong to? I’m not even sure I know. That’s not good news ...

 

Legendary Tales of Customer Experience: The Karma Department

This is the next in an ongoing series of stories about how businesses create customer experiences th...

 

Customer Feedback is Your Competitive Advantage

Why is Customer Obsession a Priority? A recent Gartner survey of CEOs found that 40% list growth as ...

NPS Best Practices

Do You Know How to Calculate Your Net Promoter Score?

You have a Net Promoter Score (NPS). How did you get that score? What does it mean? Why should you c...

NPS Best Practices

Top 5 Ways to Improve Your Net Promoter Score (NPS)

You’ve got the buy-in from your company and have created a top-notch Net Promoter Score program. You...

 

CX Obsession PDX

This is the latest in an innovative series where we drop into customer-obsessed cities to invite exc...

NPS Best Practices

6 Tips for Planning The Perfect NPS Program

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to ...

NPS Best Practices

4 Ways to Get More Out of Your NPS

Customer experience is one of the hottest trends in 2018 and NPS (Net Promoter Score) is a great way...

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