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CX Stories Posts

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CX Stories

Tales of Legendary CX: The Snorkel Store

Here’s a tale of legendary CX from the AskNicely purple couch. Jeremy Steinman, Digital Director at ...

CX Stories

Legendary Tales of Customer Experience: The Roomba That Went Bump in The Night

Customer experiences happen every minute of every day. Some of them are so good they create stories ...

CX Stories

NPS Scores at TriMet: Tales of Legendary Customer Experience

This is the next in an ongoing series of real stories about how businesses create customer experienc...

CX Stories

Legendary Tales of Customer Experience: A Jar of Oysters

This is the next in an ongoing series of stories about how innovative businesses create customer exp...

CX Stories

Legendary Tales of Customer Experience: The Karma Department

This is the next in an ongoing series of stories about how businesses create customer experiences th...

CX Stories

Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line

So, a few months ago I had a bad day. I entered what was the busiest season of my 30s, and Portland ...

CX Stories

Growth Hacks from the 18th Century

In 18th century Prussia, Frederick the Great faced a tricky dilemma. To combat volatile bread prices...

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