AskNicely Net Promoter Score Software New Feature Roundup – Q4 2018

By Nancy Parra
on 1 November 2018

Each quarter, our New Feature Roundup will spotlight the most recent and requested improvements to our Net Promoter Score software, so you can discover easier ways to manage feedback data and truly hear the voice of your customer and quickly take the right action.

New streamlined design coming soon — Preview now

The AskNicely design and development team continually strive to improve our customer experience. This time they’ve improved the dashboard experience – making it cleaner, faster, easier, and more customizable. We can’t wait for your feedback!

 

New Integrations

Microsoft Dynamics Integration
You can now integrate AskNicely with Microsoft Dynamics! Great to trigger NPS surveys at key points in your customer lifecycle and create workflows when feedback is received. Learn more here
Integrate AskNicely with Zoho online productivity tools to trigger NPS surveys at key points in your customer lifecycle and create tickets when feedback is received. Learn more here


Streamline access for your staff, reduce admin time and ensure your whole organization has access to customer feedback data with Okta Single Sign-On. Learn more here

 

Undo an Email Reply

Have you ever accidentally replied to a customer when you meant to create a note? We have added a great update where you can now ‘cancel’ an email reply if you sent it by accident, you now have ten seconds to click the undo link below your reply to cancel.


Multiple Advanced Schedulers

Now get more flexibility in scheduling for better NPS accuracy. Get the right information to the right person at the right time. Our latest schedule update allows you to have more than one scheduler on the send page. Each scheduler can be set to send on different days and times, you can also customize the contact rules. 


New User-Level Roles Feature

To further help with getting the right information to the right person at the right time, you can now create one user role and set it at the user level. This saves you from having to create a new user role for each custom field. 


Track What’s Important with Notifications

Internal workflows are even easier with the Notify Me button. Similarly to how Salesforce Chatter allows you to follow records, in AskNicely you can receive notifications on a NPS particular response just by clicking Notify Me.

 

A Peek Into How Others Run Successful NPS Programs

 

NPS Playbook:
Act-On Software, Inc

Nina Church-Adams Senior VP of Marketing for Act On Software, Inc shares some top tips from Act-On’s recent AskNicely implementation, including their cross-functional customer feedback response workflows.

Read about it here:

 

Customer Impact Story:
Xplornet Communications

Xplornet has a robust troubleshooting process that enables rapid root cause analysis. Their implementation of transactional Net Promoter System helps them bridge between customer feedback and resolution more proactively and works to eliminate any issue before it becomes a negative experience.

Read more here:

Tips & Tricks

Need to review your survey history? No problem.

You want to take a deep dive into your survey history and see who has responded and who hasn’t. Or maybe look at who left what comments. AskNicely can help.  Learn more.

Each quarter, our New Feature Roundup will spotlight the most recent and requested improvements to our Net Promoter Score software, so you can discover easier ways to manage feedback data and truly hear the voice of your customer and quickly take the right action.

New streamlined design coming soon — Preview now

The AskNicely design and development team continually strive to improve our customer experience. This time they’ve improved the dashboard experience – making it cleaner, faster, easier, and more customizable. We can’t wait for your feedback!

 

New Integrations

Microsoft Dynamics Integration
You can now integrate AskNicely with Microsoft Dynamics! Great to trigger NPS surveys at key points in your customer lifecycle and create workflows when feedback is received. Learn more here
Integrate AskNicely with Zoho online productivity tools to trigger NPS surveys at key points in your customer lifecycle and create tickets when feedback is received. Learn more here


Streamline access for your staff, reduce admin time and ensure your whole organization has access to customer feedback data with Okta Single Sign-On. Learn more here

 

Undo an Email Reply

Have you ever accidentally replied to a customer when you meant to create a note? We have added a great update where you can now ‘cancel’ an email reply if you sent it by accident, you now have ten seconds to click the undo link below your reply to cancel.


Multiple Advanced Schedulers

Now get more flexibility in scheduling for better NPS accuracy. Get the right information to the right person at the right time. Our latest schedule update allows you to have more than one scheduler on the send page. Each scheduler can be set to send on different days and times, you can also customize the contact rules. 


New User-Level Roles Feature

To further help with getting the right information to the right person at the right time, you can now create one user role and set it at the user level. This saves you from having to create a new user role for each custom field. 


Track What’s Important with Notifications

Internal workflows are even easier with the Notify Me button. Similarly to how Salesforce Chatter allows you to follow records, in AskNicely you can receive notifications on a NPS particular response just by clicking Notify Me.

 

A Peek Into How Others Run Successful NPS Programs

 

NPS Playbook:
Act-On Software, Inc

Nina Church-Adams Senior VP of Marketing for Act On Software, Inc shares some top tips from Act-On’s recent AskNicely implementation, including their cross-functional customer feedback response workflows.

Read about it here:

 

Customer Impact Story:
Xplornet Communications

Xplornet has a robust troubleshooting process that enables rapid root cause analysis. Their implementation of transactional Net Promoter System helps them bridge between customer feedback and resolution more proactively and works to eliminate any issue before it becomes a negative experience.

Read more here:

Tips & Tricks

Need to review your survey history? No problem.

You want to take a deep dive into your survey history and see who has responded and who hasn’t. Or maybe look at who left what comments. AskNicely can help.  Learn more.


About the author

Nancy Parra

Nancy Parra, Content Manager at AskNicely, is the author of several best-selling books. When she's not thinking up new content, she's at home writing murder mysteries and making homemade candy.

Other posts by Nancy Parra

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