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Customer Experience

New Feature Round-Up – November 2017

Published on
29 November 2017

The AskNicely development team, now numbering a dozen innovative minds, is constantly delivering new feature enhancements, UI improvements and general fixes to our 15,000+ users at more than 1,000 organizations.

But we haven’t always been timely in keeping our users (not a user?) up to date. We’re excited to remedy this situation with Feature Roundup, a new AskNicely blog series.

Each month, Feature Roundup will spotlight the most recent and popular improvements to our Net Promoter Score software, so you can discover easier ways to manage feedback data and truly hear the voice of your customer and quickly take the right action.

Check out what we launched in November:

New User Self-Registration

Organizations using AskNicely now have one more way to rally teams around NPS and customer feedback. AskNicely Accounts now allow additional users from the same domain to self register their accounts.

Translation: More adoption with less administration time!

Single Sign On

With self-registration, we have also released a new single sign-on (SSO) feature.

Users can sign in using their Google business account like previously, but when self registration is enabled, users can now sign-in without previously having been registered in AskNicely, making it super easy for you to give access across the company.

Auto sign on with SSO enabled

Clone Workflow Rules

In the quest for powerful NPS automation, we see our customers creating a number of variations on a core workflow rule. Now, AskNicely users can duplicate workflows. This is a big time saver enabling you to build more powerful Net Promoter and customer feedback data automation rules in your connected systems.

Simply hit the small duplicate square icon to make a copy then adjust.

You can also re-order your workflows by clicking & dragging the 3 small horizontal bars to the left. We know our customers like things nice and orderly, so this will allow you to group your workflows in a logical structure

Easily duplicate existing workflows with the new clone feature

Improved People Search and Bulk Actions

Users can now more quickly find Contacts via the AskNicely People Page in a few ways:

  • Improved search by Name, Email, Segment or your custom fields
  • Select all Contacts on a page and apply bulk actions to a search or list. Actions such as Queue All, Deactivate All, and more. This also includes people that are not shown on the page. True bulk action!

Find NPS survey recipients by tag or custom field details

 

Daily Scheduler 

AskNicely Account Admins that are part of our Beta program can now access one of our most requested features: the Daily Scheduler. This allows you to set up NPS surveys or other customer feedback engagement outreach, segment by any custom field and automatically send at the cadence of your choice.

Advanced scheduling for your Net Promoter Score surveys with the new daily scheduler

Salesforce Chatter – New Workflow

Similar to our wildly popular Slack integration, Salesforce users can now automatically send Net Promoter Score survey responses into their organizations Chatter feed.

See AskNicely NPS activity within Salesforce chatter

 

If you want some help setting up any of these new features, our Customer Success team are here to help – just hit reply and let us know, or book a time here.

The AskNicely development team, now numbering a dozen innovative minds, is constantly delivering new feature enhancements, UI improvements and general fixes to our 15,000+ users at more than 1,000 organizations.

But we haven’t always been timely in keeping our users (not a user?) up to date. We’re excited to remedy this situation with Feature Roundup, a new AskNicely blog series.

Each month, Feature Roundup will spotlight the most recent and popular improvements to our Net Promoter Score software, so you can discover easier ways to manage feedback data and truly hear the voice of your customer and quickly take the right action.

Check out what we launched in November:

New User Self-Registration

Organizations using AskNicely now have one more way to rally teams around NPS and customer feedback. AskNicely Accounts now allow additional users from the same domain to self register their accounts.

Translation: More adoption with less administration time!

Single Sign On

With self-registration, we have also released a new single sign-on (SSO) feature.

Users can sign in using their Google business account like previously, but when self registration is enabled, users can now sign-in without previously having been registered in AskNicely, making it super easy for you to give access across the company.

Auto sign on with SSO enabled

Clone Workflow Rules

In the quest for powerful NPS automation, we see our customers creating a number of variations on a core workflow rule. Now, AskNicely users can duplicate workflows. This is a big time saver enabling you to build more powerful Net Promoter and customer feedback data automation rules in your connected systems.

Simply hit the small duplicate square icon to make a copy then adjust.

You can also re-order your workflows by clicking & dragging the 3 small horizontal bars to the left. We know our customers like things nice and orderly, so this will allow you to group your workflows in a logical structure

Easily duplicate existing workflows with the new clone feature

Improved People Search and Bulk Actions

Users can now more quickly find Contacts via the AskNicely People Page in a few ways:

  • Improved search by Name, Email, Segment or your custom fields
  • Select all Contacts on a page and apply bulk actions to a search or list. Actions such as Queue All, Deactivate All, and more. This also includes people that are not shown on the page. True bulk action!

Find NPS survey recipients by tag or custom field details

 

Daily Scheduler 

AskNicely Account Admins that are part of our Beta program can now access one of our most requested features: the Daily Scheduler. This allows you to set up NPS surveys or other customer feedback engagement outreach, segment by any custom field and automatically send at the cadence of your choice.

Advanced scheduling for your Net Promoter Score surveys with the new daily scheduler

Salesforce Chatter – New Workflow

Similar to our wildly popular Slack integration, Salesforce users can now automatically send Net Promoter Score survey responses into their organizations Chatter feed.

See AskNicely NPS activity within Salesforce chatter

 

If you want some help setting up any of these new features, our Customer Success team are here to help – just hit reply and let us know, or book a time here.


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