Make all your systems (from CRM to Help Desk) customer happiness capable with no coding.
Full two-way integration with Salesforce.com Sales Cloud. Manually send and trigger surveys from within Salesforce. NPS data is automatically pulled back into salesforce and stored against the contact record. NPS data can also be rolled up into a salesforce dashboard view. Meaning you can run your whole NPS program without ever having to leave salesforce.
Full two-way integration with HubSpot enables you to configure lists to auto send NPS surveys with an optional wait period after joining. NPS data is automatically synced back into HubSpot meaning you can score, filter and trigger campaigns from NPS data.
For ultimate flexibility and customization, AskNicely integrates with Zapier, allowing you to access a range of pre-built ‘Zaps’ and giving you the ability to create your own integrations from Zapier impressive line-up of over 750 different apps.
Full two-way integration can be used to trigger NPS surveys at different points in your customer engagement – use Intercom’s rich behaviour monitoring and segmenting to select the right customers at the right time. Automatically syncs NPS data back into intercom allowing you to segment based on score, tags, number of times feedback has been given and other key data points from AskNicely.
By Integrating AskNicely with Zendesk you can trigger NPS surveys at key points in your customer lifecycle. By surveying customers regularly when cases are closed, you can identify strengths and weaknesses in your support teams. To ensure we fully close the loop on feedback, the Zendesk Integration can also create tickets when feedback is posted as part of the NPS survey. Any survey triggered from Zendesk will also obey your AskNicely contact rules, meaning you can control how often any one person can be surveyed (default is once every 180 days).
Integrate AskNicely and Shopify to trigger NPS surveys to your customer after they place an order. Features the option to add a wait period to allow for delivery.
Use our integration with Mailchimp to import users from your subscriber lists into the AskNicely system. Sync existing lists and automatically sync new contacts as they’re added to your lists.
Visibility of score and feedback is one of the key components of a Net Promoter Score program. Feed updates from AskNicely into slack automatically to let the whole company know when you get feedback – immediate and fast recognition is the key to turning scores into positive action.
For ultimate business visibility, integrate your data feed from AskNicely into your existing Klipfolio dashboards. Pull out NPS over time, latest comments and NPS for different tags or segments to create leader boards across the business.
Really hero your NPS data in your company by displaying on a sleek, stylish dashboard. Includes Geckoboard widget codes for displaying monthly and weekly NPS, a recent feed of comments and tag or segment leader boards. Options available to customise results from each to focus on different NPS score values.
Powerful sync with Cliniko. Trigger an NPS survey to clients following an appointment being successfully completed in Cliniko. Create leader boards using data like customers’ location, type of service, the therapist or clinician they saw. Then segment NPS by different services, staff and areas of the business.
Full two-way integration with PropertySuite enables customers within the Real Estate sector to survey and measure their performance at any part of the customer journey. The survey score and comments are recorded automatically against the agent’s contact, with negative scores triggering a reminder follow up task. Positive survey results with comments are fed directly into agent testimonials and dynamically displayed on marketing material. The seamless integration provides Real Estate industry customers with a simple and powerful Net Promotor Score toolset.
Integrate AskNicely and Freshdesk to automatically send an AskNicely survey when a Freshdesk ticket is closed. Following up closed tickets helps keep a tight focus on how your customer service teams are performing. All surveys triggered by a ticket closed will also obey your AskNicely contact rules – this means you can control how often any one person can be surveyed (default is once every 180 days).
Automatically send an NPS survey when a Help Scout ticket is closed. Accurately measure the performance of different support teams or agents by immediately following up tickets with an NPS survey – catch problems fast and reward good performance. All surveys are governed by AskNicely contact rules so you can be sure you won’t be surveying every customer every single time they close a ticket.
Integrate with your Big Commerce instance to trigger NPS surveys when an order is completed. Add an optional delay to allow for shipping time. Use AskNicely’s contact rules to prevent over surveying customers if they place regular orders (most businesses limit to no more than once every 180 days).
Use Mixpanel’s powerful product analytics and behaviour monitoring to trigger NPS surveys from AskNicely at exactly the right point in time for any customer.
Send an AskNicely survey when any ticket is closed in Groove. Each survey request is checked against AskNicely contact rules so you can easily set limits to avoid over surveying customers.
If you manage appointments and bookings in Vonigo, you can trigger an AskNicely survey following any customer booking. A great way for measuring the performance of individual contractors or agents.
If your system/platform can generate an email we can ingest it via our special email to survey feature.
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For a fully featured integration, have a look at our API documents.
We wrote a book on NPS®
All of the research out of the AskNicely lab, about measuring and improving Net Promoter Score, in one definitive e-book.
Automate your customer feedback program by connecting your CRM (or importing a customer list) in under 15 minutes.
Your customers get a beautiful one-question email that's super simple to answer.
38% Response Rate
You get 5x more responses than conventional survey platforms thanks to our clever optimization and automations.