Make all your systems (from CRM to Help Desk) customer happiness capable with no code.
Full two-way integration with Salesforce.com Sales Cloud. Manually send and trigger surveys from within Salesforce. NPS data is automatically pulled back into Salesforce and stored against the contact record. NPS data can also be rolled up into a Salesforce dashboard view. Meaning you can run your whole NPS program without ever having to leave Salesforce.
Full two-way integration with HubSpot enables you to configure lists to auto send NPS surveys with an optional wait period after joining. NPS data is automatically synced back into HubSpot meaning you can score, filter and trigger campaigns from NPS data.
For ultimate flexibility and customization, AskNicely integrates with Zapier, allowing you to access a range of pre-built ‘Zaps’ and giving you the ability to create your own integrations from Zapier impressive line-up of over 750 different apps.
Full two-way integration can be used to trigger NPS surveys at different points in your customer engagement – use Intercom’s rich behaviour monitoring and segmenting to select the right customers at the right time. Automatically syncs NPS data back into intercom allowing you to segment based on score, tags, number of times feedback has been given and other key data points from AskNicely.
Gather NPS scores and feedback from your customers by email, web, sms, or seamlessly within Intercom Messenger.
By Integrating AskNicely with Zendesk you can trigger NPS surveys at key points in your customer lifecycle. By surveying customers regularly when cases are closed, you can identify strengths and weaknesses in your support teams. To ensure we fully close the loop on feedback, the Zendesk Integration can also create tickets when feedback is posted as part of the NPS survey. Any survey triggered from Zendesk will also obey your AskNicely contact rules, meaning you can control how often any one person can be surveyed (default is once every 180 days).
Integrate AskNicely and Shopify to trigger NPS surveys to your customer after they place an order. Features the option to add a wait period to allow for delivery.
Use our integration with Mailchimp to import users from your subscriber lists into the AskNicely system. Sync existing lists and automatically sync new contacts as they’re added to your lists.
Visibility of score and feedback is one of the key components of a Net Promoter Score program. Feed updates from AskNicely into slack automatically to let the whole company know when you get feedback – immediate and fast recognition is the key to turning scores into positive action.
For ultimate business visibility, integrate your data feed from AskNicely into your existing Klipfolio dashboards. Pull out NPS over time, latest comments and NPS for different tags or segments to create leader boards across the business.
Really hero your NPS data in your company by displaying on a sleek, stylish dashboard. Includes Geckoboard widget codes for displaying monthly and weekly NPS, a recent feed of comments and tag or segment leader boards. Options available to customise results from each to focus on different NPS score values.
Trigger an NPS survey to patients following an appointment being successfully completed in Cliniko.
Create leader boards using data like customers’ location, type of service and the practitioner they saw. Then use our workflows to automatically alert the correct practitioner after a patient has left feedback.
Bring NPS data into your company dashboards in Results.com to engage your teams and incentivize improvement. Measure NPS data against individual or team KPIs.
Full two-way integration with PropertySuite enables customers within the Real Estate sector to survey and measure their performance at any part of the customer journey. The survey score and comments are recorded automatically against the agent’s contact, with negative scores triggering a reminder follow up task. Positive survey results with comments are fed directly into agent testimonials and dynamically displayed on marketing material. The seamless integration provides Real Estate industry customers with a simple and powerful Net Promotor Score toolset.
Integrate AskNicely and Freshdesk to automatically send an AskNicely survey when a Freshdesk ticket is closed. Following up closed tickets helps keep a tight focus on how your customer service teams are performing. All surveys triggered by a ticket closed will also obey your AskNicely contact rules – this means you can control how often any one person can be surveyed (default is once every 180 days).
Automatically send an NPS survey when a Help Scout ticket is closed. Accurately measure the performance of different support teams or agents by immediately following up tickets with an NPS survey – catch problems fast and reward good performance. All surveys are governed by AskNicely contact rules so you can be sure you won’t be surveying every customer every single time they close a ticket.
Use Mixpanel’s powerful product analytics and behaviour monitoring to trigger NPS surveys from AskNicely at exactly the right point in time for any customer.
Send an AskNicely survey when any ticket is closed in Groove. Each survey request is checked against AskNicely contact rules so you can easily set limits to avoid over surveying customers.
If you manage appointments and bookings in Vonigo, you can trigger an AskNicely survey following any customer booking. A great way for measuring the performance of individual contractors or agents.
Two-way integration between AskNicely and Natero enables Customer Success Managers to streamline customer feedback and seamlessly incorporate NPS results into their holistic customer health scores and proactive alerts.
Integrate AskNicely With MINDBODY Online to automatically send an AskNicely survey after a client signs in for their class, appointment, or room booking. View results by facility, staff member, or more. AskNicely's contact rules prevent repeat customers receiving too many surveys.
Automatically send NPS scores and feedback from AskNicely to Front, so your team can handle all your customer communication in one place.
Trigger your NPS surveys as part of a Salesforce Marketing Cloud Journey, and automatically send scores and customer feedback back into Marketing Cloud to unify your customer information.
Integrate AskNicely and Centra Commerce to automatically trigger NPS surveys to your customers after they’ve placed an order (whether retail or wholesale).
Integrate AskNicely with the Kustomer Platform for Customer Experience, Service and Support to trigger NPS surveys at key points in your customer lifecycle. To fully close the loop on feedback, the Kustomer Integration can also create tickets when feedback is posted as part of the NPS survey. Any survey triggered from Kustomer will also obey your AskNicely contact rules, meaning you can control how often any one person can be surveyed.
Integrate AskNicely with ChurnZero to have your NPS results support your Customer Success efforts. Automatically aggregate responses by contact and account to contribute to a ChurnScore so you can quickly understand the health of your customer base. AskNicely NPS responses can also trigger alerts and automated plays, which can drive email and in-app communications, set tasks for your CSMs, and update internal applications.
With NetSuite you can use the powerful inbuilt report builder to automate the selection and sending of NPS surveys to the right customers, at the right time.
If your system/platform can generate an email we can ingest it via our special email to survey feature.
Get in touch to find out more about this integration.
For a fully featured integration, have a look at our API documents.