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NPS® CALCULATOR

Quickly calculate your Net Promoter Score with our super simple NPS calculator

We've made it easy to get your Net Promoter Score. To start, you will need the total responses for each NPS score, or you can just tell us the total promoters, passives and detractors.

What does your NPS mean? It is a measurement of customer loyalty, loyal customers spend more, say great things about your brand and stay longer.

step 1

Count

For each score, enter the total number of responses.

Score

# Responses

0

1

2

3

4

5

6

7

8

9

10

step 2

Group

Sum the responses for promoter, passive and detractor groups.

0%

0%

0%

step 3

Calculate

NPS is the percentage of promoters less percentage of detractors.


NPS FORMULA

Need to manually calculate NPS

Remember promoters are scores 9-10 and detractors are scores 0-6

Number of promoters − Number of detractors


Total number of responses

×

100