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Posts by Jenny Mayo

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Microsoft: Humans + AI = Better CX

We’ve all heard the cliche; that someday, robots will take all our jobs. And why wouldn’t they? Robo...

 

Westland Distillery: Above and Beyond

For most people, thinking about whiskey conjures up images of foggy Scottish highlands, peat moss, k...

 

Pushpay: Putting People Above Everything

It’s 2019, and by now you know that if you aren’t a company with a customer-obsessed culture, you’re...

 

CX Obsession: Seattle Recap

Happy New Year, everyone! Now that we’ve recovered from the holidays, we’re back with our next set o...

 

Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS

Ever think about just how many debit transactions happen on any given day? Debit card purchases, mem...

 

CX Obsession Fall 2018: Seattle

You asked for more CX Obsession, and we’re making it happen. After two successful runs in Portland (...

 

Case Study: How Genesis Improves Member Experience with NPS

We’ve all had this experience. You head into your gym, ready to crush your workout, and the weight m...

 

Ziba Design: Focus on the Internal Customer

We’ve got another dose of CX Obsession goodness for you today, and some good news — for our next CX ...

 

Treehouse: Creating a Path to Diversity

 Ryan Carson, Founder and CEO of online coding school Treehouse, knows how important it is to hire ...

 

DiscoverOrg: Finding the Peppermint Bark Moment

 For Katie Bullard — Chief Growth Officer at DiscoverOrg, the leading marketing and sales intellige...

 

Living Room Realty: Meeting Customers Where Their Obsession Is

Jenelle Isaacson, Owner and Founder of Living Room Realty in Portland, Oregon, used her punk rock ro...

 

Biteable’s Evolution to a Customer-Centric Product Roadmap

As a product team, you require a deep understanding of your customers’ complex problems. Without it,...

 

CX Obsession Summer Edition: Join us in Portland on August 1st

Portland, we heard you loud and clear. After a successful inaugural CX Obsession (with an event NPS ...

 

Ruby Receptionists: Putting Their Customers First (by Actually Putting Them Second)

Want to amp up your brand’s customer experience, but aren’t sure where to start? Christina Burns, VP...

 

Tales from CX Obsession: Green Drop Garage

 Back in April, Portland’s customer experience gurus gathered for the first-ever CX Obsession even...

 

AskNicely named NZ Emerging Company of the Year

Break out the champagne, this calls for a celebration! AskNicely took home the honor of Emerging Com...

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