Posts by Jenny Mayo

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CX Obsession

Microsoft: Humans + AI = Better CX

We’ve all heard the cliche; that someday, robots will take all our jobs. And why wouldn’t they? Robo...

CX Obsession

Westland Distillery: Above and Beyond

For most people, thinking about whiskey conjures up images of foggy Scottish highlands, peat moss, k...

CX Obsession

Pushpay: Putting People Above Everything

It’s 2019, and by now you know that if you aren’t a company with a customer-obsessed culture, you’re...

CX Obsession

CX Obsession: Seattle Recap

Happy New Year, everyone! Now that we’ve recovered from the holidays, we’re back with our next set o...

 

Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS

Ever think about just how many debit transactions happen on any given day? Debit card purchases, mem...

 

CX Obsession Fall 2018: Seattle

You asked for more CX Obsession, and we’re making it happen. After two successful runs in Portland (...

 

Case Study: How Genesis Improves Member Experience with NPS

We’ve all had this experience. You head into your gym, ready to crush your workout, and the weight m...

CX Obsession

Ziba Design: Focus on the Internal Customer

We’ve got another dose of CX Obsession goodness for you today, and some good news — for our next CX ...

CX Obsession

Treehouse: Creating a Path to Diversity

 Ryan Carson, Founder and CEO of online coding school Treehouse, knows how important it is to hire ...

CX Obsession

DiscoverOrg: Finding the Peppermint Bark Moment

 For Katie Bullard — Chief Growth Officer at DiscoverOrg, the leading marketing and sales intellige...

CX Obsession

Living Room Realty: Meeting Customers Where Their Obsession Is

Jenelle Isaacson, Owner and Founder of Living Room Realty in Portland, Oregon, used her punk rock ro...

 

Biteable’s Evolution to a Customer-Centric Product Roadmap

As a product team, you require a deep understanding of your customers’ complex problems. Without it,...

 

CX Obsession Summer Edition: Join us in Portland on August 1st

Portland, we heard you loud and clear. After a successful inaugural CX Obsession (with an event NPS ...

CX Obsession

Ruby Receptionists: Putting Their Customers First (by Actually Putting Them Second)

Want to amp up your brand’s customer experience, but aren’t sure where to start? Christina Burns, VP...

CX Obsession

Tales from CX Obsession: Green Drop Garage

 Back in April, Portland’s customer experience gurus gathered for the first-ever CX Obsession even...

News

AskNicely named NZ Emerging Company of the Year

Break out the champagne, this calls for a celebration! AskNicely took home the honor of Emerging Com...

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