1.1 Welcome to Ask Nicely. Ask Nicely is a customer survey software (and associated website) provided by Ask Nicely Limited (“us”, “we”) at http://www.asknice.ly (“Ask Nicely”). We specialise in providing businesses (our “Clients”) with personalised Net Promoter Scores and feedback from their customers (“you”).
2. HOW ASK NICELY WORKS
2.1 Our Clients provide us with information relating to their customers, which may include their customers’ names, email addresses and relevant business identifiers such as account numbers (“Customer Information”). Clients provide Customer Information to us directly or by connecting us with their customer email database(s) via an app or API. We then automatically send survey request emails on behalf of that Client to the email addresses that they have provided to us. We only use Customer Information for the purpose of communicating with you on behalf of that Client (eg to obtain customer sentiment ratings and other customer feedback for that Client).
2.2 Our Clients are solely responsible for ensuring that their provision of Customer Information to us complies with all applicable privacy or data protection laws and agreements that they have entered into. If you don’t want to provide customer feedback please disregard our email or you can opt out of receiving our emails by clicking the unsubscribe button located at the bottom of the email that you received.
3. WHAT WE DO WITH THE INFORMATION THAT WE COLLECT
3.1 We will share any customer sentiment ratings or other customer feedback that you provide to us about a Client with that Client. The Client will be able to personally attribute to you any customer sentiment rating and other feedback that you provide.
3.2 The Client may, through Ask Nicely, use your Customer Information to follow up or reply to a customer sentiment rating or other customer feedback that you provide.
3.3 The Client may also wish to publish some or all of the customer feedback that you provide (for example in the form of a customer testimonial) but they will contact you through Ask Nicely prior to doing so.
3.4 We may use customer sentiment ratings that you provide to us for our own analytical and commercial purposes (for example industry benchmarking), but this will not identify you personally.
3.5 We will securely store Customer Information and any feedback that you provide (including any personal information that you directly provide in that feedback) for as long as permitted by New Zealand law. However, because information transferred over the internet is inherently insecure we will not be held responsible for events arising from unauthorised access of your personal information.
4. INFORMATION RELATED TO PRIVACY SHIELD
We have have certified our data processing activities under the EU-U.S. Privacy Shield Framework https://www.privacyshield.gov/welcome. Our certification will be found here. https://www.privacyshield.gov/list
We comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.
In compliance with the Privacy Shield Principles, we commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact us at firstname.lastname@example.org
We have further committed to refer unresolved Privacy Shield complaints to the American Arbitration Association (AAA), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the AAA for more information or to file a complaint (contact details below). The services of the AAA are provided at no cost to you.
We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), and individuals have a right to contact the FTC regarding services we provide. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Where we have received your personal data under the Frameworks and subsequently transfer it to a third party agent or service provider for processing, then we remain liable if such third party agent or service provider processes your personal data in a manner inconsistent with the Framework’s principles.
6. CONTACT US
Telephone: +1 (888) 737-0247
Post: Unit 1, Lvl 1, 63 Ponsonby Rd, Ponsonby 1011, Auckland, New Zealand
7. MORE INFORMATION ABOUT PRIVACY