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Customer Experience Posts

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Customer Experience

20 Tips for Creating a Customer-Obsessed Culture in 2020

We’re lucky to work with some of the most customer-obsessed companies in the world: brands that are ...

Customer Experience

Customer Experience Metrics: Understanding CSAT, CES, NPS, and 5-Star

In 2013, a research study by Walker predicted that by 2020 customer experience will overtake price a...

Customer Experience

3 Customer Feedback Hacks For a Stronger Loyalty Program

How many customer loyalty programs do you belong to? I’m not even sure I know. That’s not good news ...

Customer Experience

Why NPS is a more important metric than revenue

You have finally got a pitch meeting with investors. They stare over the table at you, and ask “So, ...

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